Power Virtual Agents
Power Virtual Agents are a powerful tool that enables you to create intelligent chatbots to handle customer inquiries and support, personalised to your business needs. Available 24/7, Power Virtual Agents can streamline your operations and free up your team to focus on bigger-picture tasks. These chatbots can look up records, personalising conversations and even handing off conversations to live agents when necessary. Additionally, Power Virtual Agents can call APIs, making them even more versatile and useful for businesses of all types.
Revolutionise Customer Engagement with Power Virtual Agents
Microsoft Power Virtual Agents are a cloud-based platform that enables users to build and deploy chatbots quickly and easily, without requiring extensive coding or technical expertise. These chatbots can look up records, personalise conversations and even hand off conversations to live agents when necessary. Additionally, Power Virtual Agents can call APIs, making them even more versatile and useful for businesses of all types.
Power Virtual Agents provides a no-code or low-code solution for building chatbots, with a simple drag-and-drop interface that enables users to create conversation flows, integrate with data sources, and customise the chatbot’s look and feel.
Virtual Agents and AI
With new advancements such as AI Builder and Chat GPT, Power Virtual Agents have become even more effective in automating Q&A and helping employees deal with complex customer queries. AI Builder allows you to point chatbots to large datasets, whilst Chat GPT enables you to train chatbots better. As a result, Power Virtual Agents are the perfect tool for automating Q&A and freeing up your team to tackle more complex issues. Organisations can also integrate Power Virtual Agents with other Microsoft services, such as Dynamics 365 and Power Automate, to create end-to-end business solutions
Authentication and Security
Power Virtual Agents provides various authentication and security options, enabling users to manage access to chatbot content and features securely. Organisations can also track and analyse chatbot interactions, monitor performance and gain insights into user behaviour using built-in analytics and reporting.
Customer Engagement
Power Virtual Agents can help organisations to improve customer engagement, reduce support costs, and increase operational efficiency by providing personalised and scalable chatbot experiences. It is an ideal solution for organisations looking to improve customer satisfaction while reducing the workload on support staff.
Benefits of Power Virtual Agents
Improved customer engagement
Power Virtual Agents allows businesses to provide customers with personalized and conversational interactions that can help improve customer satisfaction.
24/7 availability
Virtual agents are available 24/7, providing customers with immediate support and assistance even outside of business hours.
Cost-effective
Using virtual agents can help businesses save on labor costs while still providing high-quality customer service.
Scalable
Power Virtual Agents can handle large volumes of customer inquiries and can be scaled to meet the needs of businesses of all sizes.
Integration with other Microsoft products
Power Virtual Agents integrates seamlessly with other Microsoft products, such as Dynamics 365 and Power BI, making it easy to incorporate virtual agents into existing workflows.
Customisation
Virtual agents can be customised to suit the specific needs of a business, allowing for personalised interactions with customers.
Insights and analytics
Power Virtual Agents provides insights and analytics into customer interactions, allowing businesses to monitor and optimize the performance of their virtual agents.
Multilingual support
Virtual agents can be programmed to support multiple languages, allowing businesses to provide support to customers in different parts of the world.
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Quick deployment
Power Virtual Agents can be deployed quickly and easily, allowing businesses to get up and running with virtual agents in a matter of days.
Future-proof
As AI and natural language processing technology continues to evolve, Power Virtual Agents will continue to improve and remain at the forefront of customer service innovation.
Benefits of Power Virtual Agents
Improved customer engagement: Power Virtual Agents allows businesses to provide customers with personalized and conversational interactions that can help improve customer satisfaction.
24/7 availability: Virtual agents are available 24/7, providing customers with immediate support and assistance even outside of business hours.
Cost-effective: Using virtual agents can help businesses save on labor costs while still providing high-quality customer service.
Scalable: Power Virtual Agents can handle large volumes of customer inquiries and can be scaled to meet the needs of businesses of all sizes.
Integration with other Microsoft products: Power Virtual Agents integrates seamlessly with other Microsoft products, such as Dynamics 365 and Power BI, making it easy to incorporate virtual agents into existing workflows.
Customisation: Virtual agents can be customised to suit the specific needs of a business, allowing for personalised interactions with customers.
Insights and analytics: Power Virtual Agents provides insights and analytics into customer interactions, allowing businesses to monitor and optimize the performance of their virtual agents.
Multilingual support: Virtual agents can be programmed to support multiple languages, allowing businesses to provide support to customers in different parts of the world.
Quick deployment: Power Virtual Agents can be deployed quickly and easily, allowing businesses to get up and running with virtual agents in a matter of days.
Future-proof: As AI and natural language processing technology continues to evolve, Power Virtual Agents will continue to improve and remain at the forefront of customer service innovation.
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